This English version is a reference translation. The Japanese version is the official text and prevails in case of any discrepancy.

Returns and Cancellation Policy

 
1. Order cancellations are accepted only before shipping preparation begins, by phone (03-6826-3883; reception hours: weekdays 9:00–18:00, excluding weekends, national holidays and the year-end/New Year holidays), fax (03-6826-7887) or email (info@nichiwashoji.jp). Cancellations cannot be accepted after the shipping notification email has been sent.

2. Due to the nature of alcoholic beverages and food, returns and exchanges for customer reasons (e.g., the product differs from what you expected, or you ordered the wrong item) are not accepted.

3. In the following cases, please contact us within 7 days of arrival. For unopened products only, we will exchange or refund at our expense: (1) damage in transit (broken bottles, leaks, etc.); (2) quality defects; (3) receipt of items different from your order. When contacting us, please provide your order number and photos showing the condition. If a replacement is out of stock, we will issue a refund.

4. Other conditions are as set out in the Terms of Service and the special terms for returns in the "Notation based on the Specified Commercial Transactions Act".

Last Updated: September 25, 2026
Nichiwa Shoji Co., Ltd.