This English version is a reference translation. The Japanese version is the official text and prevails in case of any discrepancy.

Privacy Policy

 

Nichiwa Shoji Co., Ltd. (the "Company") complies with the Act on the Protection of Personal Information (the "APPI") and other applicable laws and guidelines, and handles customers' personal information as set out below.

1. Business Operator

Name: Nichiwa Shoji Co., Ltd. Address: Shiodome City Center 11F, Room 1112, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7111. Representative: Zhuocheng Cai, Representative Director and CEO. Contact for personal information inquiries: info@nichiwashoji.jp.

2. Personal Information We Collect

We collect the following information: (1) name, address, telephone number and email address; (2) information for age verification (age, year and month of birth, date of birth, etc.); (3) order details, purchase history and payment information (credit card numbers themselves are handled by our payment service provider and are not retained by the Company); (4) the content of inquiries; (5) cookies, browsing history, device information, etc. (see Section 9 for details).

3. Purposes of Use

We use the personal information we collect for the following purposes: (1) sale, delivery, payment and after-sales service of products; (2) age verification (to prevent sales to persons under 20); (3) responding to inquiries; (4) sending information on products and events by newsletter, etc. to those who have consented; (5) providing information on our store and events; (6) preventing fraudulent orders and misuse; (7) creating statistical data in a form that does not identify individuals; (8) complying with laws and regulations.

4. Changes to Purposes of Use

We may change the purposes of use to the extent reasonably considered relevant to the purposes before the change. Any such change will be announced on this website.

5. Provision to Third Parties

We will not provide personal information to third parties without the individual's consent, except: (1) where required by law; (2) where necessary to protect a person's life, body or property and it is difficult to obtain the individual's consent; (3) where especially necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual's consent; (4) where cooperation with a national agency, etc. is required. Provision to contractors and provision in connection with business succession do not constitute provision to third parties under the law.

6. Outsourcing (Including Contractors Outside Japan)

To the extent necessary to achieve the purposes of use, we entrust the handling of personal information to delivery companies, payment service providers, providers of our website and online store platform, and other service providers. Servers used to provide these services may be located in the United States, Canada or other countries outside Japan, including where our contracting party is a Japanese entity of such a provider; in that case, your information will be stored outside Japan. We exercise necessary and appropriate supervision over our contractors and, having understood the personal information protection systems of the relevant countries, take necessary and appropriate measures for security management.

7. Provision to Third Parties in Foreign Countries

Where we provide personal information to a third party in a foreign country beyond the outsourcing described in the preceding section, we will, in accordance with Article 28 of the APPI, provide the individual with information on the name of the destination country, that country's personal information protection system and the protective measures taken by the recipient, and obtain the individual's consent.

8. Security Measures

We take necessary and appropriate measures to prevent leakage, loss or damage of personal information and otherwise to manage it securely.

9. Cookies and External Transmission

This website uses cookies and similar technologies to improve convenience, analyze usage and deliver advertising. As a result, information such as pages viewed, cookies and IP addresses may be sent to providers of our website and online store platform, analytics tools, social media integration features, etc. You can disable cookies in your browser settings, but some features may become unavailable.

10. Newsletters

In accordance with the Act on Regulation of Transmission of Specified Electronic Mail, newsletters and other advertising emails are sent only to those who have consented. Each email displays sender information and includes a means to unsubscribe.

11. Requests for Disclosure, etc. of Retained Personal Data

You may request that the Company notify you of the purposes of use of, disclose, correct, add to or delete, suspend the use of or erase, or stop providing to third parties, your retained personal data. Please send requests to the contact in Section 1. After verifying your identity, we will respond within the period prescribed by law. No fee is charged; however, if you request a reply by postal mail, you may be asked to bear the actual postage.

12. Complaints and Inquiries

Complaints and inquiries regarding the handling of personal information are accepted at the contact in Section 1.

13. Revisions

This Policy may be revised in response to changes in laws or in our business. Material changes will be announced on this website.

14. Language

The Japanese version of this Policy is the official text. In case of any discrepancy between the reference translations (English and Chinese) and the Japanese version, the Japanese version prevails.

 

Last Updated: August 21, 2026

Nichiwa Shoji Co., Ltd.